Frequently asked questions

 
Why Pay Monthly?

Whether you go for an already-designed website, or design it yourself, you’re going to be paying a monthly hosting fees to a hosting service plus other costs associated with paying others to help you maintain your website.

If you choose Mikhael Web Design, you’re getting all the services included in the website design but also getting extras like:

  • Website maintenance
  • Website hosting
  • Professional Help with your website

 

Is hosting Important? Do I NEED hosting?

When you create your website, you need to make it available for people to access. That is, connect it to a server that people can access.

There are thousands of website hosting services, a lot of them have very basic, unreliable packages that are riddled with network problems that can cause your website to be frustratingly slow. 

 If you go for non-specialised hosting services like many other companies offer, you’re open to a variety of risks. Mikhael Web Design uses the most reliable network services available, with high-speed, high-grade and highly dependable web hosting services to make sure your customers are opening your website quickly and securely.

What is Hosting security? Is it important?

Website hacking is very common, and you can be a victim of this digital crime. It is estimated that over 30,000 websites are hacked on a daily bases. Don’t let your website be a part of this statistic.

Your website needs to have a secure connection between the server, and your users need to have a secure connection between the website. This is done by using multiple, powerful firewalls (basically blockades) that protect your data from outside threats.

Mikhael Web Design has a dedicated team that scans for, fixes or blocks hacking attempts on a daily basis. We ensure that your website will run smoothly without any hacking attempts. If in case your website still gets hacked, we will repair all damage to the website for free.

I already have an exisitng website, can I transfer it?

We are constantly welcoming new business; if you already have a website, you’re welcome to join our services!

However, we do not transfer existing websites. We believe in creating top-of-the-line websites with the latest website building and hosting technology; if you’re looking to build a new website with us, the build time will be shorter since you already have initial website resources on your end.

Email hosting and domain name transfers are available and done for no extra cost.

Do you Register Domain Names?

Yes! Not only can you transfer your domain name, you can also renew existing domain names or get a new domain name using our services.

How long does it take to build my new website?

Our aim is to complete our customer’s website as soon as possible. Once your website building process has started, we can build your website and launch it in as little as 2 weeks. However, a lot of the building process is dependent on how we receive images, graphics, website text and how site-specific inquiries are forwarded.

Do I receive a daily backup of the website?

No. Our systems hold backups of your website, and are stored in a secure location. We can access them quickly if they are needed.

I need my new website urgently

Our website building time is usually within 2 weeks. If you need your website built sooner, we need all website images, text, and graphic work ready and sent to us as soon as possible. The faster you clear data from your end, the faster the website is complete on our end.

What are website changes?

Here are the things that qualify as Website changes:

·         Updating logo
·         Adding/removing new photos, images or text
·         Changes to online forms
·         Adding / removing products or updating existing products
·         Adding promotional banners

Here are the things that do not qualify as website changes:

·         Structural website upgrades
·         Creation of a new website
·         Custom functionality or personalized website changes
·         Additional requests such as adding shopping cart feature (considering there wasn’t such a feature before)

In case of items that do not qualify as changes, and new additions, we have the right to provide an estimate for the new upgrade request or upgrade your plan.

How quickly are website changes completed?

Simple website change requests can be completed the same day, or the next business day. However, for complex website changes, or website feature upgrades, we will require more time. Our team will contact you and give you an estimate on time required.

I don’t have any photos

It’s usually preferred you to have your own photos. However, we can help you with “free to use” images from the internet; if you want better quality photos, we can suggest paid stock image websites.

Most of the time, we will find free to use images over the internet and if you like them, we will continue with them. If not, we can suggest paid photos.

I don’t know where to start when writing content for my website

This is a very a common problem a lot of website owners have. We can provide you guides that will help you with putting together content.

What are my payment options?

VISA/MasterCard are accepted readily through our website, or you can complete your payment on phone.

Direct debit options are also available, we will send you an invoice with payment instructions.

Is there a contract?

No. There is no contract and you can cancel your account at any time.

Cancellation fees?

There is no cancellation fees. If you want to terminate your account with us within the first 12 months and also require a backup of the website, its files and data, there is a pay-out charge.

Payout charge:

It depends on the time remaining of the 12 month period.

If you have enjoyed our services for 8 months and want to cancel and keep all the data, and receive a backup of the website, you will need to pay a payout charge which is 4 x monthly fees. There are no pro-rata refunds for cancellations during the pre-paid month.

If you do not require a copy of the website there is no payout charge.

Can I receive a copy of my website?

After you’re with us for 12 months, you will receive a copy of your website. Backups, website files and website databases are not available within the first 12 months of service.